FREQUENTLY ASKED QUESTIONS


IS IT SECURE TO BOOK ONLINE?

Our booking platform is totally securised and we use a third party payment platform to ensure that your details remain fully confidential.


 

WILL MY CARD BE CHARGED INMEDIATLY IF I BOOK ONLINE?

Your card will be charged immediately if you receive instant confirmation stated that your booking has been completed.Otherwise it can take up to 12 hour ti charged.


 

WHAT DOES S&B SPECIALIZE IN?

We are a tour operator specialized in guided and non-guided shore excursions, day tours and rentals in Cadiz, Malaga and Gibraltar.


 

WHY WOULD I CHOOSE S&B?

- Our team is composed of licensed professionals who are used to deliver at the highest standard. Some of the guides in our team have over 30 years of experience in the industry. We also love to take our guests to hidden places to make their experience truly memorable.

- Our groups are limited to 15 guests therefore it helps you to walk at your own pace and receive maximised attention.

- We guarantee that you will make the most of the attractions and will even have some free time for shopping or lunch.

- We use a luxury A/C fleet which will transport you.

- Our prices are highly competitive.

- We are allowed to pick you up in hotels and at the port.


 

IS THERE A MINIMUM AGE TO TAKE PART IN A TOUR?


There is no minimum age for our clients as long as underage individuals are accompanied by an adult.



WHO AM I LIKELY TO GO ON A SHORE EXCURSION WITH?

Your companions on the tours will be generally from the same cruise ship or in some rare cases from other cruise ships which have exactly the same docking time than yours.



ARE TIPS INCLUDED IN THE PRICE?

Tips are not included in the price. It is up to you to give gratuities and there is not a specified standard amount either.


 

WHICH TOURS ARE RECOMMENDED FOR PHYSICALLY CHALLENGED GUESTS?

All our tours are bookable for guests of all age and condition. Tours involving steps are currently noted in our tour description.


 

ARE THERE DIFFERENT ACTIVITY LEVELS FOR THE TOURS?

Yes, the tours are classified as Level 1/easy; Level 2/moderate; Level 3/difficult


 

IS THERE A MINIMUM OR MAXIMUM NUMBER OF GUESTS PER EXCURSION?

There is a minimum of 2 guests per tour for a maximum of 15 for tour except non-guided tours and Morocco day-trips.


 

CAN I BOOK A SHORE EXCURSION THE DAY I DOCK AT THE PORT?

Yes, most of our tours are bookable up to an hour before their starting time although early booking is preferable to ensure availability.



WHO CAN I CONTACT IN CASE OF ISSUES WITH THE ONLINE BOOKING SYSTEM?

Email us at help@sightsandbikescadiz.com.



WHAT CAN I DO IF THE TOUR/SHORE EXCURSION I AM INTERESTED IN IS NOT AVAILABLE?

You can send us an email using the inquiry form.We usually reply within a few hours.


DO I RECEIVE A BOOKING CONFIRMATION/VOUCHER?

Yes, you receive a booking confirmation on your email immediately after you purchase has been completed in form of a e-ticket (voucher) that you must bring with you on the tour.


CAN I TAKE PART IN MORE THAN ONE EXCURSION A DAY?

It is rather difficult as most of our tours last the whole day.


DO I GET A DISCOUNT FOR DOING MULTIPLE BOOKINGS?

We offer up to 20% discount for multiple port package and multiple day excursions fas far as they are bookoed at once.


CAN I ORGANISE EXCURSION FOR A GROUP?

You can use our blog or any third party to organise your shore excursions for a group.


HOW CAN I MAKE CHANGES TO MY RESERVATION?

You need to contact us using our inquiry form.


IS THERE A SPECIAL RATE FOR CHILDREN?

There is no charge for infant up to 5 years old.  We apply a child rate from 6 up to 12 years old.


IS THERE ANY ADDITIONAL COST TO THE TOURS?

No, there is no extra cost. We advise you to carry some local currency with you in case you want to purchase souvenirs, food or beverages.


WHAT IS THE REFUND/CANCELLATION POLICY?

If your ship doesn’t dock in the day/time that it was scheduled, your shore excursion will be rescheduled or cancelled if necessary which would imply a full refund. We refund 50% of the total cost within a 48 hours cancelation period. Any cancelation after that period or no-show will not generate any refund.


CAN I PURCHASE A SHORE EXCURSION ON THE DAY I DISEMBARK THE SHIP?

It is feasible as you can book an excursion with us up to an hour before it starts, but it is not recommended to avoid lack of availability.


WHEN DO I RECEIVE MY PRE-PAID VOUCHER?

You will receive your booking confirmation  via email immediately after the booking has been confirmed.



WHAT TYPE OF CLOTHING SHALL I WEAR ON A TOUR?
We advise to wear comfortable shoes and clothing on the tour. During summertime we recommend the use of hat and sunglasses.



WHAT TYPE OF GROUND TRANSPORTATION TO WE USE ON TOURS?

Our fleet is composed of modern and confortable A/C minibuses and coaches depending of the type/size of the tour. We use luxury cars and minibuses for our private tours.



WILL I MISS MY SHIP IF I GO ON A SHORE EXCURSION WITH YOU?

No you will not. We are proud to state that in 6 years this has never occurred because we schedule our tours to be back at the port at least an hour before departure.



WILL I SEE ALL THE MONUMENTS AND SIGHTS STATED IN THE DESCRIPTION?

Yes indeed, except if a particular place is closed on the day.


CAN I BOOK MY TOUR OVER THE PHONE?

You can book our tours online by visiting our website or Facebook page. If you want to book over the phone, you will still have to make a payment with a credit card.



ARE YOU ABLE TO CUSTOMIZE A TOUR/SHORE EXCURSION?

Yes, just email us to let us know about your requirement.


 

CAN WE BOOK FOR A GROUP TOUR?

Yes, you can chose between a private tour and a group rate which will involve other guests.



DO I NEED TO GET ANY EXTRA INSURANCE?

No, all our guests are insured up to a million Euros.


 

CAN DISABLED GUESTS JOIN THE TOURS?

Yes. Just let us know of any special conditon at the time of the booking.



IS MOROCCO A SAFE PLACE TO VISIT?

Yes.We also send a tour manager on site like on all the other tour.



DO I NEED ANY SPECIAL VACINATION FOR MOROCCO?

No.



DO I NEED A VISA TO ENTRY MOROCCO?

If you are E.U. /US/ Canada, Australia resident you don’t need a visa. Other nationalities please consult.



DO I NEED A PASSPORT TO ENTRY MOROCCO?

Only Spaniards are allowed to entry Morocco with an ID if it is just for a day. Any other nationalities need a pvalid passport.



IN WHICH LANGUAGE ARE CONDUCTED THE TOURS?

Most of our tours are in English although we also run tours in Russian, French, Italian, Spanish and German.



CAN I CANCEL MY BOOKING BECAUSE OF THE BAD WEATHER?

No.



DO I GET REWARDED FOR BOOKING EARLY?

Besides only accepting pre-booking, we offer early bird discount for all our shore excursions.


DO WE GET FREE TIME DURING THE TOUR?

Yes. You are normally given free time for shopping or lunch depending if there is sufficient time to complete the tour and be back swiftly.



DO WE STOP FOR FOOD OR REFESHMENTS?

Yes.  You can stop for food and beverages that can be arranged with your group and your guide depending on the tour you are on.



ARE THERE ANY TOILET STOPS ON THE COACH AND DURING THE TOUR?
Yes.



WHERE CAN I FIND MY GUIDE?

If you are on a day tours, you will get picked up at your hotel. All shore excursion depart from the port.



DO YOU OFFER DISCOUNT FOR LARGER GROUP?

Yes.


 

WHAT SHALL I DO IF I HAVENT RECEIVED MY VOUCHER?

You should contact us so that we check that we have been given the right email address.


WHAT IF MY SHIP ARRIVES LATE?

You shore excursion will be delayed accordingly. If the tour cannot take place on its full format, you will be offered a refund.



 WHAT IF MY SHIP DOESN’T DOCK IN?

You will get a full refund or will have your tour rescheduled.



CAN I BRING EXTRA PEOPLE ON THE TOUR?
No.However if we have space available they might be able to join the tour.



CAN I PAY FOR MY TOUR ON THE DAY?
No. We accept only prepayment.



DO CHILDREN NEED SPECIAL SEATS ON THE COACH?

We supply children seats.



DO YOU SUPPLY HELMETS FOR BIKE TOURS?

Yes. You need request it at the time of the booking.


ARE THERE DIFFERENT ACTIVITY LEVELS FOR THE TOURS?

Yes, the tours are classified as Level 1/easy; Level 2/moderate; Level 3/difficult



WILL I SEE ALL THE MONUMENTS AND SIGHTS STATED IN THE DESCRIPTION?

Yes indeed, except if a particular place is closed on the day because of a bank holiday or religious festivity. The monument will be replaced by another sight.



 DO I NEED TO GET ANY EXTRA INSURANCE?

Not necessarilly, all our guests are qualifiying for a liability insurance of up to a million Euros.But a personal travel insurance is recommended.


WHERE CAN I FIND MY GUIDE?

If you are on a day tours, you will get picked up at your hotel. All shore excursion depart from the port.



Do you have any question or concern that you cannot find in this section?

If you do email help@sightsandbikescadiz.com