Terms & Conditions
By booking and paying for a tour with S&B Day Tour and Shore Excursion, you agree to and accept the following terms and conditions. This agreement is between you, the participating passenger (henceforth referred to as “you”) and Sights and Bikes Day Tours and Shore Excursions,Calle Cardenal Zapata 6, 11004 Cadiz Spain (henceforth referred to as “S&B Tour”).
1. BOOKING AND PAYMENTS
1.1 To make a booking and guarantee your seat on any S&B Tour or Shore Excursion, you must agree to the terms and conditions listed below, and provide payment in full. S&B accepts a booking on the understanding that full payment has been collected and held either by S&B directly, or by one of our authorized sales agents or partners. Payment needs to be recorded as paid to TrekkSoft, an authorized agent of S&B Tour. Subsequently, it is TrekkSoft that will appear on the customer's credit card statement in the case of an online transaction/purchase.
1.2 Upon confirmation of your booking and receipt of full payment, subject to availability and at the discretion of S&B Tour, S&B Tour will reserve your seat on the selected trip. It is the responsibility of you, the customer, to check the accuracy of the booking, time and the dates of travel.
1.3 Upon confirmation of your booking, S&B Tour will issue you a confirmation number and/or e-ticket. This confirmation number is required for participation in the selected tour.
1.4 By booking any product through the S&B Tour website, you provide your permission for S&B Tour to contact you by email.
2. TOUR DESCRIPTION
2.1 Unless otherwise stated in the tour description, S&B Tour provides round-trip transportation on a private chartered coach, mini coach or luxury vehicles, guided tour, entrance fees for the specified tour/shore excursion booked. .
2.2 All S&B Tour non guided activities include a tour manager to help you with the basic logistics and requirement during your excursion. The travel advisor will assist you during check in at the meeting point and provide you with basic information concerning recommendations of what to do and what to see. S&B travel advisors are NOT professional guides, are not responsible for providing guided excursions, walking tours or anything other than advice with the basic logistics, check on timing and ensure your safety.
3. CONTRACTING PARTIES
3.1 The booking conditions detailed herein contain the entire contract between you and S&B Tour. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation.
3.2 Your contract is with S&B Tour. S&B Tour reserves the right to nominate to you in writing any other company or person to have the benefit of some or all of the provisions of this contract, which S&B Tour may then specify, as if you had agreed to the provisions concerned directly with that company or person.
3.3 S&B Tour acts as a Tour Operator and contracts directly with coaches and other transport providers that belong to the group as well as using its own resources such as official guides, licensed vehicles, bikes, segways or scooters. All bookings with carriers and other service providers are subject to their terms and conditions and limitations of liability. It is important to note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. S&B Tour cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third parties.
3.4 Some transport arrangements provided by S&B Tour are contracted to third party providers. They are subject to the terms and conditions, and limitations of liability, imposed by the provider. All arrangements are made independently of S&B Tour, regardless of the booking of such arrangements by S&B Tour.By booking and paying for a tour with S&B Tour, you agree to and accept the following terms and conditions. This agreement is between you, the participating passenger (henceforth referred to as “you”) and Sights and Bikes Day Tours and Shore Excursions 6, Cardenal Zapata, Cadiz 11004 Spain(henceforth referred to as “S&B Tour”).
3.5 The logistic, staffing, transport and guests reception for all trips departing from or taking place in Spain is provided by
S&B Day Tours and Shore Excursions- Tour Operator – Calle Cardenal Zapata 6 – 11004 Cadiz – Spain
ABTA 1945113491 - Mapfre Ass. N° 1505001339/X
4. PASSENGER RESPONSIBILITIES
4.1 It is your responsibility to make sure you have a valid passport, and all necessary visas, permits or certificates on your person for your selected trip. S&B Tour is not liable for any problems, delays or denied entry in the event you are not in possession of valid travel documents.
4.2 You agree to comply with the authority of the S&B Tour host , and the laws and regulations of the counties visited, including customs and foreign exchange restrictions. You are not eligible for refunds under such circumstances.
4.3 There may be times when the S&B guide/ travel advisor must make a decision for the safety and/or the best interests of the group. It is a condition of booking that you comply with the authority and decisions of the S&B tour host/guide. If you do not comply, or if in the opinion of the S&B Tour travel advisor you are not compatible with the general enjoyment of the group or the smooth operation of the tour, S&B Tour reserves the right to refuse to allow you to continue with the tour. You agree that S&B Tour Has the exclusive right dispel you from a tour at anytime, without any claims or complaints by you against S&B Tour. In such a case S&B Tour will not be liable for any refund, compensation, or additional costs incurred by you.
4.4 It is your responsibility to meet the transportation provided by S&B Tour at the correct time and location for departure. In the event you miss a planned departure for any other reasons than your ship being delayed or not docking as scheduled, any extra travel costs incurred are paid by you. Passengers who miss a departure time due to delay or cancelation of incoming transportation are not entitled to a refund. It is your responsibility to check in with the S&B Tour tour host 15 minutes prior to the specified departure time. Due to the nature of the services provided, S&B Tour will not be liable if any service departs or arrives later than the specified time, even if as a result you miss a connecting service.
4.5 S&B Tour may not be held responsible for your personal belongings. It is your responsibility to look after your belongings yourself. Bus2Alps cannot be held responsible for loss, theft or damage to any of your personal belongings, regardless of the circumstances.
4.6 The products offered by S&B Tour are day tours, shore excursions, transport and rental. S&B Tour host/guide cannot offer constant special attention or assistance should you have any physical disability requiring such attention.
4.7 You agree that S&B Tour may take photographs and films of you while you are participating on a S&B Tour activity. You agree that these images may be used for marketing purposes by S&B Tour. These images may be used in, but are not limited to, brochures, websites, print media and promotional videos. These images may be used for publicity and advertising without S&B Tour obtaining further consent or payment for the use of the images.
5. LOCAL TOURS AND EXCURSIONS
5.1 You will have the opportunity to purchase from S&B Tour drinks and food at your chosen destination. Food and beverage are not included in the price of your travel package (unless otherwise stated). You are responsible for any additional costs.
5.2 Any tours and excursions purchased by you are run by S&B Tour and in the rare event of using third party local operators, you will be subject to their terms and conditions.
5.3 Local tours and excursions purchased through S&B Tour are non-refundable and non-transferable. It is your responsibility to meet the tour at the designated departure point and time.
5.4 It is your responsibility to keep track of any local tour and excursion vouchers or tickets issued to you by S&B Tour. Lost vouchers or tickets cannot be replaced.
6.1 There is a third party liability insurance included in the cost of any S&B Tour day tour or shore excursion, ticket, or product. This insurance is limited to a million Euros per individual.
6.2 S&B Tour highly recommends that you purchase your own travel insurance that covers all of your travels. S&B Tour strongly recommends that you are covered by a comprehensive insurance policy which includes: personal accident, medical expenses, personal baggage, money and public liability.
7. WEATHER, ENVIRONMENTAL AND POLITICAL CONDITIONS
7.1 S&B Tour may not be held responsible for any delay, deviation, or cancellation due to weather conditions. No trip may be cancelled or changed by you at anytime on the basis of weather conditions.
7.2 S&B Tour may not be held responsible for delays due to labor disputes, border problems or other political factors.
7.3 S&B Tour may not be held responsible for delays due to mechanical failure, or other issues that may arise and are outside of our control.
8.1 Any discounted fares, promotion fares, sale fares and package deals are non-transferable and non-refundable.
8.2 Promotional trips as prizes are non-transferable.
8.3 All our tours and trips to Morocco are non-transferable and non-refundable.
8.4 Vouchers / Gift Certificates are non-refundable.
8.5 Cancellation/change of a booking by you must be made in writing or via email to S&B Tour prior to the day of departure and may incur an additional charge.
The following cancelation policies apply:
a. 20 days prior to departure 100% refund.
b. 48 hours prior to departure 50% refund. Any booking or payment made with less than 20 days remaining before the trip are subject to the same regulations.
c .Less than 48 hours prior to departure no refund. Any booking or payment made with less than 7 days remaining before the trip are subject to the same regulations.
8.6 No refunds will be made in respect of any unused portion of a ticket or partially completed trip.
8.7 Although unlikely, tours may be canceled by S&B Tour due to lack of the minimum number of participants or other unforeseen circumstances. S&B Tour reserves the right to cancel/change tours up but not less than 24 hours in advance. In the event a tour is canceled/changed, you will be notified via email or phone. In the event of a cancellation by S&B Tour you will receive a full refund for the amount paid.